Many Operations leaders struggle with the competing priorities of their corporate IT teams in support of new and existing clients, or work with software developers that do not understand business processes and impact on profitability and growth. As a result of these constraints, the forward-looking business needs for applications that improve scale and profitability are often second priority and never get done. (Eg. Are you stuck managing your workflow in Excel?) Other leaders have invested in Salesforce.com and require additional skills/capacity via Salesforce.com consulting services to move faster.